Quick Ship vs. Custom Made?
Each Original BTC light is made by hand in England. As our range is extensive we offer both Quick Ship BTC Lights stocked locally in Australia, and Custom Made which will take between ten to fourteen weeks to be built to order by our craftsmen in Oxford.
I wish to cancel my Quick Ship order, how do I do this?
If the order has already been processed it may not be possible to stop the order from being dispatched. If we can, we will stop the order from being sent. If it is too late and the order has already been dispatched, customers are required to return the product in the same condition that it was received in.
To cancel an order please Contact Us
I wish to cancel my Custom Made Order, how do I do this?
Custom Made Orders can not be canceled or returned unless the light is faulty. We do not accept returns for change of mind for Custom Made Orders.
Can I order spare parts?
Yes, some of the more commonly requested parts are available to order online and can be found in the Spare Parts, Accessories & Light Bulbs category. Please note, that spare parts are only intended for the replacement of damaged parts from Original BTC and Davey Lighting products and are not for sale to those wishing to assemble them with other manufacturers components/products. Braided cable is only sold as part of an Original BTC product and is not sold separately (whole cable assemblies may be purchased in the event a lamp holder becomes damaged, or a longer length of cable is required for a pendant).
Do you ever have Sales?
All products are made to order and therefore not subject to discounting at any point during the year. Original BTC and Davey Lighting pride themselves on producing timeless products.
What is your returns policy?
Please see our returns policy for Quick Ship Lighting here.
Please note Custom Made Lighting cannot be returned unless the lights are faulty.
Where can I find dimensions and technical information for your products?
There is a PDF Technical Drawing with dimensions and technical information which may be downloaded from each product listing. Look for the Product Information details on the product page.
How long is the cable of your pendants?
If the standard length of cable supplied (Pendants: 1.5m) is too much, the cable can be shortened on installation by your electrician.